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$1.99/$1.49 per pound as well as gift certificates as well as  various other options in the order process.

Your credit/debit card will be billed. 

There is FREE pickup and delivery.

Yes. $19.99 is the minimum charge for each pickup.

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out, we do reserve the right to charge a $10.00 missed pickup fee to cover costs.

None at all! Order once or as much as you want. You can even schedule recurring orders.

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences with their first order and then rarely change them.

The Welcome Kit consists of one black Laundry Line bag (Regular size), one blue Laundry Line bag (XL size) and a welcome card.

Absolutely! We send all our customers email and text reminders 24 hours before scheduled pickups.

Contact Customer Service by emailing laundrylinehelp@gmail.com, or call (330)333-9623. If our drivers are still in your area, we will make every effort to arrange for a pickup.

Absolutely. Many of our customers have Laundry Line pickup and deliver to their workplace as long as the address is still within our service area. Just specify in your laundry preferences the pickup and delivery details.

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry. However, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

Although rare, delays can happen. If there is a severe storm, blizzard, or some other rare situation, we will return your laundry to you as soon as it’s safe for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.

Yes, we automatically hang what we deem as a dress shirt or any item that you note in your order's laundry notes.

You can expect your laundry to be returned within 48 hours after we pick it up, but this is determined by the delivery time and availability you choose during the ordering process.

You can designate the pickup/drop-off spot during the ordering process. We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a storm or blizzard is coming, we’ll contact you and make alternate plans.

Yes. If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return. F@or help, email laundrylinehelpgmail.com or call us at (330)333-9623.

Absolutely! You will receive text reminders throughout the process.

Simple. Just log in to your account and update your Laundry Preferences BEFORE pickup adding a note in the “Laundry Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry. If we cannot accommodate your request, we will let you know before we process your order.

No. We wash and dry our customers’ laundry individually in separate machines.

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will have to separate your laundry upon its return.

Yes, we do!

We do our best to accommodate every request, and you can choose from the many options available during the ordering process. However, if there’s something beyond that which you would like to request, please email laundrylinehelp@gmail.com or call (330)333-9623 before placing an order to determine if we can accommodate your request.

No, we do not. Please pre-treat your own stains.

While we are known for our high-quality care, mistakes can happen. If we lose or damage an article, please notify customer service within 48 hours of the laundry being returned to you by emailing laundrylinehelp@gmail.com or calling (330)333-9623. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

No, sorry, we do not.